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About BetterIT
Welcome To The Easy Way To Buy Technology
BetterIT is an Online Buying Service providing Huge Permanent Discounts on over 25,000 Computer and Technology related products.
Orders ship direct from the product manufacturer's distributor to you Australia wide.
Save Time, Save Money, Make IT Easy!
How we are Faster, Cheaper, Better!
Orders pass to the distributor as soon as we receive and verify your payment.
Most orders dispatch same business day if payment is received by 2pm.
No delays from re-shipping, re-packing, or collating orders at another site or store.
We do NOT send orders once a week like some of our competitors - always check their fine print.
Secure tracebale delivery services ensure your goods are received and a signature acquired on delivery.
Post is not used due to the nature of goods and the inability to trace goods that go missing.
Orders ship direct to you. The expense of storefonts and salespeople are eliminated.
Australian Distributors, Australian Warranty, No Grey Market Importing Guaranteed.
Anyone Can Use Our Service
Home Users
Huge permanent savings over retail stores. Convenient 24x7 online facilities. Delivery to your door. Save time and money by removing the hassle of hunting around shops.
Small Business and SOHO
Use us as your Mini IT department. Take advantage of fast and efficient service. Improve your bottom line with permanent savings.
Professionals
The huge database of products caters for IT Managers, Procurement, and Enthusiast needs. If you can't find it via a Part Number search just ask us to source it for you.
Institutions
Educational - Charities - Churches - Community Groups. Ask about discounts for large quantities and software licencing. Please note that orders are prepaid due to our low margins.
Government Departments
Government credit is automatically approved. Please place the order online and send us your Government purchase order for verification.
We Look Forward To Serving You Soon - BetterIT Australia
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Contact Us
Before Contacting Us
Please refer to the appropriate help section before contacting us.
BetterIT has been in business since 2002 and we have listed most
commonly asked questions here in order to provide you with immediate
assistance. For product related information and advice, we recommend
contacting the manufacturer pre-sales support directly due the large amount of products we list.
Contact details can be seen when viewing a product.
Email Support (Preferred Contact Method)
We prefer email to provide support. Most enquiries require us to
investigate and get back to you and email is the most
effecient method.
enquire@betterit.com.au
or use the contact link on the main website.
Live Chat
Click on the live chat image on the main website to talk live to one of our
support staff or easily leave a message when unavailable.
Phone and Fax
BetterIT is a high volume discount reseller and uses email and live chat to enable effecient communication.
We found that most enquiries required further investigation and have now directed the numbers below to our PABX informational and voicemail system as a backup.
You will find our response times and service are MUCH better than many of our competitors who often do not answer or use an external service for enquiries.
Sydney
02 8214 6600
Brisbane
07 3305 0003
Melbourne
03 9013 9444
FAX
02 8002 0041
Mail
Correspondance to: (do not send returns to this address)
BetterIT Australia
Accounts Processing
PO Box 766
Cherrybrook NSW 2126
Cheques to:
Send Cheque only (No Invoice etc).
On the rear of the cheque write Account: 242471472, and
Ref#: 88+the order number (e.g. 8844035)
Reply Paid
GPO Box 1345
Melbourne VIC 3001
Do not add anyting else to this reply paid address
Business Hours
09:30am - 5:00pm - Order online any time.
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Business Information
BetterIT Australia - ABN 65 875 389 284
We are GST registered to issue VALID Tax invoices. Beware of stores that may have an ABN, but are not GST registered.
We are 100% Australian owned and operated.
A Trusted Business
We have been in business since 2002 and have seen a lot of competitors
come and go, often with customers money. There are a lot of cloned
websites that may be run by inexperienced people
or operated as a part time business or hobby. Anyone can buy
a website clone, but it is the experience and processes behind
the website that is important.
BetterIT has a long track record, unique industry specific processes,
and a sustainable business model that you can trust.
A Viable Business Model
Most orders are prepaid and we don't carry large overdrafts to cater for accounts.
This enables us to provide the best pricing and operate on slim
margins while remaining debt free. You can be sure we will be here
to handle your warranty and enquiries long after your purchase.
Experience and Background
Our staff come from the corporate world with a mix of experience from
IT procurement, programming, retailing, and of course excellent
customer service. We have over 25 years experience in the IT industry.
Our Goals
Provide a Convenient and Easy Technology Selection Experience.
Empower you to make Informed, Quick, and Confident Purchasing Decisions.
Save you Time, Money, Fuel, and The Hassle of Shopping Around.
Allow you to compare a large range of stock and pricing from many distributors.
Convince you to come back again by providing Excellent Customer Service.
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How It Works
What We Do
There are many Australian Distributors of technology related goods
that allow direct shipping to end customers from their warehouses.
We receive datafeeds of stock information from these distributors
and list this on our website. You place an order, we pass the order to the
distributor, and they pick, pack, and ship fresh goods direct to you.
This is in fact how most internet stores similar to ours operate,
even if they don't like to disclose this.
It's the experience and processes behind the scenes that makes the
difference though, and you can count on BetterIT's
long track record since 2002. We have developed customised industry specific processes to handle
your order and after sales service in the most expediant maner.
Other Stores
While some online stores may advertise that they have products In Stock
and carry 25,000 items, you can be sure that virtually all of them will
operate in the same way as we do. Some stores, including us, may
hold small amounts of stock on hand, but no store, not even the major chains,
carry 25,000 IT products. We have a policy of being open and
transparent about how our business operates and leave it up to you
to make a judgement on the trustworthiness of other stores.
Grey Market
We ship all products from Australian distributors. We do not import or
ship from overseas. You can be sure that products are for the Australian
market and warranty is handled within Australia. You will not be left with
no warranty or having to ship products overseas for repairs if the retalier
ceases business.
Beware of grey market importers, hobby, and overseas stores with no local manufacturer support that may leave you with no legal recourse.
How Ordering Online Is Different
Ordering online is fundamentally different to walking into a shop and
picking up a product. Orders are processed in a queue, and if stock is
low or is very popular, it is sometimes possible to miss allocation of
the current stock. Where your order misses out on stock allocation,
it will revert to a back order or we will contact you. If this happens, the current ETA status can
be seen within your account and updates are emailed weekdays where available. At your discretion,
we are happy to issue a full refund in this situation or source the
product elsewhere for you if possible (pricing may vary).
The Order Process and Risks
No distributor currently provides live updates of their stock
information. Most provide details as at the start of the business day.
This means that stock levels shown do not reflect orders since the last
update. After we receive your cleared payment, the order is passed
to the distributor who queues all orders against available stock.
While it is possible to miss allocation of available stock,
particilarly for low in stock and popular items, it is a fundamental
difference when ordering online and a factor to take into account when
using any online store.
At your discretion if an order misses allocation of stock,
we are happy to issue a full refund or source the
product elsewhere for you if possible (pricing may vary).
Shop with confidence.
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Product Enquires
Product Related Information & Specs
Most manufacturers provide excellent Pre Sales support, please contact
them directly for all product related questions. The manufacturer part#
is used on our listings after the brand name for ease of reference, and
a link to the manufacturer support site is shown when viewing a product.
Clicking Brands will also display all manufacturers and details.
Due to the huge range of products involved, pre sales support provided by BetterIT is limited.
Compatibility
The onus is on you to ensure compatibility of products. If in doubt,
please contact the manufacturer. We are unable to provide advice due to
the range of products involved.
Ensure the Correct Product
For professional products it is sometimes difficult to ascertain
the correct product required. If the manufacturer is unable to assist,
please contact us for assistance as there may be fees imposed by
the manufacturers or distributors for returns or corrections. For products
such as servers we can provide a quote with compatible products configured.
Always Check Licencing
Please always check the licence details or vendor website to
ensure that you are using the software in accordance with the
agreement. Some software may only be free for certain usage
(e.g. for personal use, and not business or charity use).
Other software such as OEM may have limited support or other
restrictions compared to retail versions. It is your responsibility
to check if the licensing applies to your situation.
Procurement Sourcing Service
If you can't find it on our site, we can usually get it for you.
We have access to the same suppliers that most stores
do and can source most items for you.
Please forward
your procurement requirements here.
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GST & Tax Invoices
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Brand New Australian Stock & Warranty
Australian Only
All items are brand new and shipped fresh direct from Australian
Distributors to you. Warranty is handled locally by the manufacturer
or their distributor. As all items are Australian Sourced, you will
not have to ship back to another country for warranty. You also have the
added protection of backup warranty protection by Australian distributors
rather than a single store that may import and sell grey market products.
Promotion Eligability and Genuine Stock
We only use Australian Distributors and all products are genuine.
You should check with us to ensure stock is eligable for relevant
promotions.
Same Protection As A Shopfront
We use the same distributors and offer the same consumer protection
as a shopfront. We fully comply with Australian Fair Trading laws.
Fresh Product Direct From Distributor
Orders ship direct from distributor to you. You get get the latest,
fresh, untouched product. No ex demo, or units 'tested' by techies
or customers. Packaging may reflect the distributor
rather than BetterIT on occasion as we constantly source the
best deals for you from various distributors.
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Quotes and Saved Orders
Checkout Without Paying
We don't force you to pay at checkout time, so you can generate as
many orders/quotes as you like through our checkout without obligation. A Tax Invoice/Quote
is available at the end of the process. Pricing and stock levels are
valid only on the day the order was saved. Due to our low margins,
we may not be able to honour any large price increases imposed by our
distributors.
Insurance Quotes
Follow the Checkout Without Paying process above to generate a quote.
When you are ready to purchase, send us an email with the order
number. We are happy to assist with any insurance claim requirements.
Saving The Cart
If you don't wish to proceed through the checkout, our store allows
you to save the current shopping cart for later. Use the Save button when
viewing the cart. The cart is stored in your account and if you wish
to proceed, simply click on the order number of the saved cart to proceed
through checkout.
Save a Product
You can save a product of interest for later review.
When viewing a product, click on SAVE in the page options box
beside the long description.
This will add the product to your Saved List which
can be viewed by clicking SAVED on the main Menu bar.
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Pricing and Price Matching
Our Promise
We price our products at consistantly low prices so you don't have
to search for the best prices every time you make a purchase. We
will however do our best to source a product at a lower price
down to our cost price if you find it cheaper.
There are occasions where we may be unable to meet competitors prices
such as end of line items and bulk purchases.
Must be In Stock
We can only match prices for items if our competitors have the item
IN STOCK and it is NEW and Australian sourced. Superseded stock, demo,
scoop purchases, and end of line items may not be able to be matched
as we can not usually source the stock for you.
Australian Sourced Only
Buying from auctions, offshore sellers, or sellers in Australia
sourcing from overseas, is fraught with risks. There are no laws
protecting you, warranty may be a nightmare, fraud is prevalent,
import duty may be a hidden cost, and the business is usually not GST
registered to issue valid Tax Invoices (even if they have an ABN).
No Grey Market or Imports
We do not deal with, and suggest
you avoid, the grey market, imported, or overseas sourced products
due to the risks involved. High delivery fees, extended delivery times,
and large price variations are indicators - beware. For example, we have
come across hard disks that were imported by a now closed store that
had to be sent back to Singapore for warranty repair which was not
worth the high shipping costs.
GST Registered
The store must have both an ABN and be registered for GST to allow
VALID Tax Invoices to be issued
Price Errors
If our price appears to be in error, please let us know as we can
usually rectify this quickly.
Quality Of The Store
We have been in business since 2002 and have seen a lot of competitors
come and go, often with customers money. There are a lot of cloned
websites that may be run by inexperienced people in it for the short
term or operated as a part time business or hobby. Anyone can buy
a website clone, but it is the experience and processes behind
the website that is important. BetterIT has a long track
record, unique processes, and a sustainable business model that
you can trust. Is the other store comparable?
Will they be there long after your purchase?
Requesting a Price Match
When viewing a product, select Price Match in the box beside the product
description. You will need to provide a link to the competitor product
page and shipping costs to your postcode.
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Large Orders
Quantities Over 10 or Orders Over $10k
When ordering high value items in quanties over 10, or where the
order value is over $10k, we may be able to obtian better pricing
from our distributors depending on the brand.
Please email us the details or saved cart order
number and any price to be matched against.
Software Discounts
Certain software has cheaper versions for academic institutions,
students, charities, and churches (e.g. Microsoft Office Student
and Teacher is for non-commercial use). For larger organisations
software licencing is available for seats of 5+. Please check your
eligability with the manufacturer and email your
requirements for a competitive quote.
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Why We Are So Cheap
High Volume, Internet Only, Better Pricing
BetterIT is a high volume steamlined online operation that has been
in business since 2002.
We use the same distributors and offer the same consumer protection
as a shopfront, but don't have the same operating expenses such
as warehousing, rent & insurance, administration, inventory costs,
or commissioned salespeople. These cost savings are passed on to you.
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Payment Methods
Payment Methods
Please see *Payment Methods* for details.
You will find we have more payment methods than most stores.
We accept cheque/savings account and Credit Card payments via
BPay
using your Internet or
Phone Banking. This provides you with added protection against identity
theft fraud as our staff do not need to know your card details or identity
information. Using Bpay is treated as a normal purchase and not a
cash advance as some may advise.
Purchase Orders
We prefer all orders be entered via our website for speed and efficiency.
If you are unable to use our website, please
send your PO to us manually and we will enter it for you. Please note that all orders are prepaid and payment must be received
and cleared before processing.
Email purchase.orders@betterit.com.au
FAX 02 8002 0041
Branch Deposits
Where you have deposited physically at a branch for same day ordering,
please email us to expedite your order.
Email branch.deposit@betterit.com.au
Notifying Us of Payment
Notifications and remittance advice is not necessary as orders
are processed once payment is received into our accounts.
However, if you system requires it please use the address below.
Email payment.notification@betterit.com.au
(not necessary)
Phone/Fax Orders
We do not take Credit Cards by phone or fax, and strongly suggest you
protect yourself by not doing this for any online purchase.
Please use one of our many other payment methods.
Transaction Fees
We compete on price and do not include any markup for payment fees
in our pricing.
This allows you to choose your own payment option on a user pays basis,
and has the benifit of being cheaper when ordering multiple items.
You can avoid fees by using any no fee option.
Accounts & Credit
We do not run credit accounts as our pricing structure does
not accommodate the costs involved. Our website account facility keeps
track of your orders and invoices for up to 5 years - great for businesses.
Changes to Payment Methods
A different payment method may be selected after placing your order
as we pick up the payment reference from the order number or BPay reference.
Please adjust your payment to take into account fees.
If you need to change to a Corporate/Business Visa/MasterCard because
you do not have access to BPay, please reply to the order confirmation
email to request.
Tags: Credit Card, BPay, Bank, Visa, Mastercard, Amex, Dinners, Money Order, Fax, Purchase Order
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Protecting Yourself Online
Browser Address Bar Security Verification
Always click on the Green Address Bar or green business name
in your browser when checking out to ensure the business you are dealing
with has been verified by the SSL registrar.
Without this, only the web address, not the actual business,
has been verified.
Read More about the
Green Address Bar and SSL
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BPay for Credit Cards - Guard against Identity Theft and Fraud
If you use Visa/MasterCard for Internet purchases, we strongly recommend
you use BPay instead of divulging card details on a website or the phone.
The advantage of BPay is that you are in control and your card
details and verification details are not required to be given to staff,
transmitted, or stored by us. You can access BPay from the security
of your banks Internet or Telephone banking.
Internet related identity crimes are on the rise and even large
organisations are not immune from information theft.
Protect your self online with BPay - 1 extra step, 1000 times safer!
SSL and Your Details
We use payment strength SSL encryption during checkout to protect
information needed for order processing. Your information is also
held in the strictest confidence and is not divulged to any other
parties other than in relation to your order.
Further Reading
Never give a stranger all your details!
A staff member with just your card number and CCV security code from
the back of the card can use this information at any time in the future
to make a fraudulent transaction. With additional details such as your
address, email, copies of your card, signature, drivers licence,
or bills, you leave yourself wide open to the risk of identity theft fraud.
Should I Phone or Fax the details?
Definitely Not! These methods require that you reveal important
security information to a staff member such as your CCV security code
or signature. Information is also transmitted to card companies or
third party processors, and may also be electronically stored which
further adds to the risk. Faxing is the most dangerous of all,
as you can not be sure your faxed details will be destroyed after use.
Avoiding the risks
Paying from the security of your own Banks Internet or Phone Banking
facilities is the safest way to use your Credit Card online.
Absolutely no financial details are needed by the merchant,
and the benefits of using your Credit Card remain. Simply select pay by
BPay, and use the BPay reference number on your invoice - just like
paying a water bill. More information at the
BPay Website
. BPay is now the only method we use to process Personal Credit Cards
as the fees are much cheaper, and it provides the best protection for
our customers.
Web References
Government Identity Theft Website
Government Web Safety Advice
Get Safe Online
Fight Identity Theft
Case: CC Numbers Exposed
Case: Your Money or Your Life
Report Identity Theft
Tags: Credit Card, BPay, Bank, Visa, Mastercard, Amex, Dinners, Money Order, Fax, Purchase Order
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Duty Free Tourist Refund Scheme (TRS)
Get 10% of your invoice back!
The TRS enables you to claim a refund, subject to certain conditions,
of the goods and services tax (GST) that you pay on goods you buy
in Australia. To claim a refund you must:
1. Spend $300 (GST inclusive) or more in the one store and get a single tax invoice.
2. Buy goods no more than 30 days before departure.
3. Wear or carry the goods on board the aircraft or ship and
present them along with your original tax invoice, passport and
international boarding pass to a Customs Officer at a TRS facility
See the Australian Customs
Tourist Refund Scheme
website for full details.
Only businesses such as ours that have an ABN AND are registered
for GST are eligible.
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Privacy Policy
Be Confident with BetterIT
BetterIT's policy regarding the privacy rights of visitors to our
website means that we respect your right to privacy and your desire
for a secure on-line shopping experience.
For Order Processing Only
Your information is held in the strictest confidence and is not
divulged to any other parties other than in relation to your order.
NO Financial Details Needed!
BetterIT differs from most other websites, by not collecting,
storing or transmitting your financial details. This safeguards
you from identity theft and risking the interception or theft
of your details via the Internet.
How do we do this? We use payment methods that do not require us
to know your financial details. To process credit cards, we use BPay.
BPay allows you to be in control and use your Banks Secure Internet
or Phone Banking system to pay our invoice.
For GST Free Orders Only
The tax office requires us to state that information given in the
course of the transaction may be used to determine your liability
to Australian GST. For GST free orders you must provide a declaration
on company letterhead that you are not in Australia and will not
be making use of the goods in Australia, provide a full address,
contact name and phone number, and shipment tracking confirmation
from your carrier.
Information We Collect And How It's Used
Aggregate Information
We collect aggregate information on visits made to our pages.
This information helps us improve the content of our site and is
not personally identifying.
Other Information We Collect
When you purchase a product on www.BetterIT.com.au, we ask you
for the following information: name, address, phone number,
e-mail address. We will NEVER ask you for credit card, financial
details, or other sensitive details. This information is used to
process your order and if necessary, to contact you during
processing of that order only. All information we collect is stored
in a secure database and in accordance with Australian Law.
Email
BetterIT collects an e-mail address to inform you of your order.
We will not email you in future unless you give us your consent.
This email address is also used for our optional Newsletter which
you may select from your account details page. You may opt out of
any marketing emails at any time.
About Children (Under 18)
For their protection, we ask that children do not submit information
to us without the consent of a parent or guardian.
Secure Shopping
We use a SSL (Secure Socket Layer) digital certificate.
Your personal information is encrypted while travelling the Internet.
All information is then stored in a secure database.
Accessing Your Details
All your address details, newsletter options, your order history
and GST Tax invoice copies can be accessed when you
Sign In
in to your account. If you would like to change any of your
transactional information in our database please feel free to
contact us.
If you have any other concerns, please feel free to let us know.
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We Ship Faster
Distributor Direct To You
Most stores will wait until they have enough orders, then order
from a distributor, ship to a warehouse or store, collate orders,
repackage, and then resend. We avoid these delays and ship fresh
product straight from the distributor to your door.
Experienced delivery services and Reliable Logistics
We use the logistics systems of the largest distributors in the
country. These distributors are skilled in shipping large quantities
of fragile goods Australia wide to customers and stores includuing most
of the the major chains. The delivery services are engaged by the distributors
and provide multiple point tracking so as to easily identify any
problems.
How Fast?
Once your payment clears, delivery is usually Next Business Day for large
east coast metro areas.
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Time Frames and 2.30pm Cut Off
Normal Time Frames
Once your payment clears and all items are available, delivery is generally
OVERNIGHT - for NSW, VIC, QLD, ACT Major Metro Areas
2-7 Days - for regional areas depending on how remote
3-8 days - for SA, WA, NT, TAS depending on how remote
For a more accurate estimate please use the
Startrack Transit Time Estimator
as a guide (select Sydney & Express Service).
Delivery and dispatch are on business days only.
Standard Overnight Dispatch - 2.30pm Cut Off for Cleared Payment
Cleared Payment must be in our account by 2.30pm for your order to be
processed that day. Please refer to Payment Methods for clearance times.
Dispatch Times (e.g. Dispatch 1-2 days.)
This is displayed when viewing a product and indicates the average
time it takes the particular distributor to process and dispatch your
order. Generally dispatch is in 1 business day, but if we know it to
be longer we will show it here. The time frame starts when payment
is received by us and we send the order to the distributor.
The estimates in this document assume a Dispatch Time of 1-2days.
Delivery Tracking
Deliveries should be expected in the normal time frame and
tracking should only be requested if this does not occur. There are
no estimated times of the day or live GPS style tracking available
from any delivery service at this stage. Tracking is usually only
provided for delayed delivery investigation and back orders
(sent automatically via email where available).
Supply Chain and Delivery Estimates
We understand the importance of prompt delivery and process your
order as fast as possible, however a lot of the supply chain is out
of our control. This is the case for almost all stores. Delays can occur
from factors such as when payment is received by us, working days,
driver runs, distributor workload, busy periods, stock availability,
and cut off times. Delivery times should be regarded as estimates.
An Example
A typical east coast metro scenario might be that your order is placed
on Monday (day zero), payment is made by bpay before 5pm, payment clears
overnight and is received by us on Teusday (day 1), we send the order to the
distributor and they process and dispatch on that day
(ie. Dispatch in 1 Day by the distributor), you receive
your goods overnight on Wednesday (day 2).
(Note that by using a same day payment method before the cut off time,
an additional 1 day can be saved in this example as payment does not have
to clear overnight.)
Tags: Time, Courier, Delivery, Shipping, Payment
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Urgent Deliveries
Priority/Ultra Processing
If delivery of your goods is urgent, we have the option of selecting
the fastest possible method and Priority Processing in
shipping options. When you select this option, your order is assigned
the highest priority and goes to the top of the list. A single case
manager is assigned to process your order and payment,
optimise processing though distributors, and to regularly follow up.
Fastest Payment Methods
Faster delivery can be ensured by using a same day payment method
such as Paypal or Branch Deposit. See Payment Methods for more information.
Tags: Payment, Branch, Bank, Paypal
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Where We Ship
Australia Wide
We ship Australia Wide - wherever a regular delivery service can get to. If you are in
a remote area and would like to double check, please place an order
and send us an email to confirm, we'll get back to you before processing.
Not Outside of Australia
We do not ship overseas due to security of the goods and fraud concerns.
You will need to arrange your own local freight forwarding service to
ship overseas. Please see Google for providers.
Send To Any Address
Most stores need delivery to go to your credit card billing address,
but using our applicable payment methods you can send to any address.
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Couriers and Shipping Costs
Delivery Services
Deliveries can be traced down to the
repsonsible driver level. It may sometimes be a little more expensive than standard post
for smaller orders, but we can easily trace deliveries to ensure
your order gets to you, and it also guards against fraud and theft for both
parties.
Tracking
The high value and fragile nature of our goods requires a secure traceable
service to ensure your goods arrive safely.
Traceable delivery services scan
your package at each stage from point of dispatch to your address.
Tracking can be provided after the goods ship.
Upfront & Tailored To Your Postcode
We display the cost of delivery to your postcode on every product page.
We don't beleive it is good practice to hide these costs until checkout
time. Cubic Weights and Post Codes are used to calculate the cost.
Click on the postcode when viewing a product to set.
Multiple Item Savings
You can save on multiple items as shipping is charged by weight per order.
Total cost can be seen by adding items to the cart. You will find us
faster and cheaper than most.
Weight & Cubic Weight
Like most online stores, product weights are in Cubic Kilograms.
This is due to the way delivery services and Australia Post cater for big
boxes. Simply, the measurements of the box are multiplied by 250, which
gives the cubic kilograms. If that amount is greater than the actual
weight, then the delivery service will charge for the higher amount.
Redelivery & Restocking
Redelivery and restocking fees will be passed on at cost if we incur these from our suppliers.
Please see delivery requirements for more information.
Insurance
The delivery services used are insured and are also traceable down to the person
last in possession of the goods.
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Delivery Requirements
No PO Boxes - Signature Required
PO Boxes can not be used as the delivery services used are secure and
a signature is required to ensure delivery and guard against fraud.
If you live in a small country area and have an arrangement with your
post office to receive goods for you, please address the shipping to
- c/o Post Office (Prior Arrangement) and the Post Office address.
Address Must Be Attended
The shipping cost guarantees a single delivery attempt to your specified
address. Most delivery services may leave a card or re-attempt delivery,
but this depends on the run and the service being used and should not
be relied upon. It is vitally important that you use an address that is
attended during business hours as shipping costs are non refundable.
Re delivery and restocking fees will be passed on at cost if we incur these from our suppliers.
Delivery times can not be specified due to driver run variations.
If your home address is not suitable, we suggest a work address,
a neighbour, relative, or a local shop as alternatives.
Anyone May Sign
Anyone at your specified address may sign for the delivery. It is your
responsibility to ensure the address is secure and there is a responsible
person there to sign for and check the goods.
Work and Large Organisations
If shipping to your work address remember to include the building name,
floor and work telephone number. It is not a good idea to deliver to
a foyer. You are responsible following delivery of the goods.
For large campus type deliveries such as Hospitals
or Universities, the delivery services responsibility ends at the gate or
delivery dock and delivery to specific floors or buildings cannot
be guaranteed.
Phone Number
Include a phone number in the shipping address to assist drivers with
delivery issues where they offer this service. Please note that delivery services
will not call before delivery though.
No Pickups
We speed ship direct to you from Australian distributors in various
locations and do not offer a pickup service.
Multiple Deliveries
As we sell and ship direct from many different suppliers, you may receive
more than one shipment per order.
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Accepting Delivery
Test & Check ASAP
Check and test the goods following delivery, if they are damaged or
faulty, please report it to us within 7 days (see the Returns). If the wrong
goods have been sent, please report as soon as possible. Do not open
or use the goods, as this will be deemed acceptance of the goods.
Signing the POD and Checking the Delivery
When delivery is accepted at your specified address, a signature is
required and forms the Proof Of Delivery (POD). This formalises delivery
of the consignment to you and it is the hand over point of a delivery
from the care of the Carrier to the care of the Customer. Therefore,
when a POD is signed it confirms that the consignment has been delivered
in full and is in good condition (ie: no visible physical damage, and
all items are received as per the conignment note/delivery docket). Failure to inspect the
goods prior to signing the POD will result in voiding of any insurance
and recourse against loss or transit damage.
If the number of cartons is not shown on the carton labels,
please check the delivery docket where it may be listed under freight labels.
It is also good practice to write the number of cartions received when signing (e.g. 2 Boxes).
There are only three actions that can occur as a result of a delivery
of a consignment, which are:
1. When a complete
delivery arrives in appropriate satisfactory condition, a POD should be
completed with a signature at the receiver address, date and the name of
the signatory. This is what is termed a Clean POD.
2. Should a shipment
arrive that does not match the delivery paperwork (e.g.:missing a carton),
the POD must have noted on it the number of cartons short, then a
signature, name and date as above.
3. If a shipment arrives
with a damaged carton or item, the POD must have the damage noted on it,
any carton identifier available, signature, name and date as above.
You should ask the driver to return to Sender.
This is industry standard practice and is the only three accepted
outcomes by us and the Carriers. The practice of signing with the initials
STC (Subject to Check) or similar is deemed as a clean POD with no
recourse for the Customer or us on any shipment discrepancy subsequently
discovered.
The Carriers policy, even on large consignments, is for the driver to wait
while all items are inspected and the POD is signed.
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Shiping Problems
Order Not Arrived
Please make sure you take into account payment processing time,
public holidays, busy period delays, as well as the estimated delivery
time. Generally, allow an extra day and then follow up with us.
See the payments section for payment processing times.
Please also
Sign In
to your account and check the order status in case
your items have missed allocation and have been placed on back order
by the distributor.
Failed Deliveries
The goods will be returned to the wharehouse and credit issued once
received back less any shipping costs. A new order will need to be placed.
Address Changes
Once the order status goes to PAID - Processing, the address is unable
to be changed due to fraud reasons. If you need to change the delivery
date, please contact us.
Shipping Refunds
Shipping is non refundable unless we are at fault or the product arrives
faulty or becomes faulty soon after. We consider the shipping cost akin
to spending time and petrol visiting a local shop.
Cost Variations
In rare instances, there may be some variation to the prices quoted on
the web site depending on the delivery service and the destination.
Bulky items may sometimes attract additional costs or
require on site assistance to be available. Where we are aware of this
we will add a bulky item charge to the item. If the cost to deliver to
you varies significantly, we will contact you to approve a new shipping
cost. Unfortunately our margins aren't high enough to absorb additional
costs, and delivery service charges are not an exact science. Most estimates are
accurate though.
Disputes & Proof of Delivery
Once proof of delivery is available, we consider the goods as being
delivered. Where a dispute arises over delivery, the delivery service company
is able to assist with further information and should be the first point
of contact. The tracking information allows a particular employee to be
identified and the matter can be treated as criminal fraud if required.
We are also happy to assist in any way.
Damage & Missing
Damaged items are replaced or refunded if damaged by the delivery service.
If the item becomes faulty in the DOA Period (usually the first 7 days)
it will be replaced or refunded. If the item goes missing in transit,
we can identify at what point it went missing, and a refund may be issued.
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Delivery Dockets
No Invoice Sent - Great For Gifts!
No invoice or prices are sent with any goods. This is great for sending
gifts. A Tax Invoice may be printed from your account and is saved for
up to 5 years for your convenience.
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Product Information and Discrepencies
Check With The Manufacturer
Where there is a discrepancy with the information shown, the
manufacturers own information for that part# will usually be correct.
Most information and pictures on our website are drawn from
other sources and should be used as a guide only. You should
double check details with others sources such as the manufacturer.
Prices and specifications may change without notice or be incorrect.
Pictures shown on our website are for illustration purposes only
and may differ from the actual product at times.
Reliance on Distributor Data
We rely on information provided by our distributors and have no
control over ETA's, errors, descriptions, pricing, or stock information
shown on our site. It is not a perfect system and on occasion
products may not be available or information may be incorrect.
We can not honour errors due to our slim margins, but we offer
a full refund policy in these situations.
Update Status
To be sure you are viewing the latest information, please check
the update date below the stock information. If our updates are
still running you will see their status in the menu bar next
to the date (e.g. Updating Products 1/5), or Site Up To Date
when complete. Our daily updates start around 3am and you may
find us more up to date than other sites.
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Order Status
Current Status
Please
Sign In
to your account for updates and current back order status.
Information is updated weekdays.
Back Order Status
Changes to back order ETA's are emailed and updated in your account
where details are provided by the distributor.
Order Status Codes
Most order status codes are self explanitory. The order tracking in your
account will show a history of status changes. Here are some comon codes;
Awaiting Payment - We are waiting for payment to be received.
Our bank accounts are checked prior to the cut off times. The status will
change and an email will be sent once we receive cleared payment.
PAID - The order has been paid and we are sourcing the products.
PAID - Distributor Processing order - The order has been passed
to the distributor for stock allocation and dispatch. This is the
final status. Deivery will be in standard timeframe unless you receive
a further email.
PAID - On Hold - There is a problem with your order and
we will contact you via email.
REFUND - Complete - Sent to.. - A refund has been processed by
our accounts department using the indicated method.
RETURN - in Progress - An item or items on you invoice are
in the returns process. There are several steps in the return process
and the status will indicate each step.
Complete/Recified - A prior status task has been completed.
Cancelled - A paid order has been cancelled at your request.
SAVED - Allows Modify, Delete, Resubmit - Click on the order
number in your account to change, add/remove products, resubmit payment,
or delete.
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Stock Levels and ETA's
Stock Level Definitions
This information is seen when viewing a product. Updates occur when
we receive new information from our distributors and is generally once
a day on weekdays. The last update time is shown below this information.
nn+ Available
This is the amount of stock available for ordering at the distributor
at the time of the update.
nn (LOW)
Stock is 5 or below. There is a higher risk of not receiving
allocation of stock.
0 - Pre Order OK
No stock, but the distributor indicates it is available for ordering.
Discontinued
This item is no longer available for ordering and has been
removed from the distributors data feed.
Stock Quanties Shown
Stock showing as available does not take into account stock that may have been
ordered since the last database update. It should be used a guide
only. Orders are placed with distributors when payment is received,
not when ordered. If we can not obtain an item on your order for
any reason, we are happy to assist with alternatives or
provide a refund at your discretion.
What is an ETA
Where an item is out of stock or back ordered, an ESTIMATED
Time of Arrival (ETA) is shown in business days.
This may be based on past orders or manufacturer and distributor estimates.
This can vary greatly either way due to the nature of the
supply chain. We DO NOT have any input or influence over these
as they are provided by the manufacturers and distributors directly.
The ETA shown is to the distributor, please allow a further 48 hours
for them to receive into stock and ship to you.
If there is no ETA
If there is no ETA information showing when viewing the product details,
an ETA will only be available after the distributor places the order on the manufacturer.
Unfortunatley we are unable to obtain advance ETA information unless a large order is placed.
In general, we recommend allowing 5-14 business days for most items, although this is product dependant.
We offer a full refund if the eta is unreasonable.
Risks When Back Ordering
As we can not guarantee the ETA's, we have a full refund policy if you order and the ETA is not met.
If possible, we will also try and re source the item for you.
You should not place a back order unless you accept the risk of an ETA not being met and
the possiblility that a product may not be available or delivered earlier or later.
Moving ETA's
ETA updates are shown in your account where available, these can sometimes move either way as updates are received.
Please note that we are not able to obtain further information on the ETA's as it is updated
by the distributors and manufacturers as ordering and supply chain conditions change.
We do understand this can be very frustrating, but is always a risk when back ordering.
If you are not happy to wait, please email us and request the order be cancelled, or re sourced if you have seen it available elsewhere.
ETA Definitions
Where avalable, this information is shown if the item is low in, or out of stock.
Next shipment eta to be advised
or see lead time if in description
The distributor has yet to be informed of an ETA for a shipment
or it is shown in the long description for order-in items
(e.g. 8 days lead time).
As Required, eta is n Days to
distributor after ordering
This is an order-in as required item that the distributor does
not hold stock of.
n available in next shipment due to distributor dd/mm/yy
Stock still available in the next shipment,
and the current ETA of next shipment as at the time of update.
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Out Of Stock Items
Stock Is Not Reserved
Stock that is currently showing as available on your order may
not be reserved while other items are on back order.
This is a distributor practice and a quirk you may encounter
from any direct ship store. We strongly recommend placing separate
orders for back ordered items as it is possible that you may loose
allocation of other items, and possibly on a continuing basis.
If the order unexpectedly misses stock allocation, we provide the
option of shipping in stock items (extra shipping applies), cancelling
out of stock items from the order, or providing a full refund.
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Order Changes
Adding Items or Modifying an Existing Order
If you have not paid, you can simply enter another order as we do
not process any orders without payment. Alternatively, you may
request the order be saved to allow changes by replying to the
order confirmation email. This will save the order at the checkout stage
and allow additions, deletions, and different payment methods.
If you have already paid and need to make additional payment,
please use the same reference numbers.
Cancellations
Cancellation is not necessary if you have not made payment. You are
welcome to leave the order/quote in your account for reference or reply
to the confirmation email and request the order be saved to allow
deletion. If you have submitted payment, or the order has been processed,
please reply to the confirmation email to request.
Cancellation Costs
We will absorb payment fees if we are at fault, the item is not able to
be supplied, or the eta is unduly extended. If you cancel due to change
of mind, and dont transfer the credit to another order, payment fees
will be deducted to cover costs.
Price Drops
Rapid price change
is the norm for the technology business and once your order is
processed, pricing is locked in by the distributor and can not be changed.
If pricing changes prior to your order being processed, please place a
new order. If you have made payment using the old order details, please
reply to the confirmation email and request us to redirect the payment
to the new order and refund any difference.
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Store Features
Searching
The easiest way to find a product on our site is to use the search
facility. Use a part number of partial description. The results can
then be filtered by manufacturer, availability, and sorted by price or name.
Click on Advanced Search under the search box for a more refined search.
Better Product Comparison Search
It's easier to compare prices and products if they are all in
one category. You will find that we differ from most other stores
by listing in this way. You can easily sort, compare and identify
bargains. How is it better?
e.g. you are looking for a 22inch monitor...
With BetterIT You select the Monitors category, then sort by price.
You easily see by the listing, that the 24inch has come down in price
and is now only $10 more.
Other Store You click 22 inch and may be different brands
and perhaps 24inch if you think of it, missing any comparable products and pricing.
e.g. you are looking for a new Acer Small Form Factor PC...
With BetterIT You list the Desktop Computer category, then
select Acer as the brand, then sort by price. You easily see by the
listing, that the USFF model offers better specs for the same price.
Other Store You click Acer, then SK50 category. You
look in 3 or 4 other categories to compare.
e.g. you are looking for the cheapest Digital Camera In Stock...
With BetterIT You list the Digital Cameras - Still,
then select In Stock, then sort by price. You easily compare the
cheapest cameras from all brands that are in stock.
Other Store You click multiple brand or model
categories, write down prices, check if in stock.
No Scroll Menu
Does it annoy you to constantly scroll through a large menu to find
what you want? Our site saves you that hassle by organising all
departments onto one screen, just point and click!
Order Status Emails & Updates
Order status emails and current order status is available in your account.
Were you have an item on back order, the status is updated daily
in your account and an email is sent on any ETA change where available.
Checkout Without Paying and Quotes
We don't force you to pay at checkout time, so you can generate as
many orders/quotes as you like through our checkout without obligation. A Tax Invoice/Quote
is available at the end of the process. Pricing and stock levels are
valid only on the day the order was saved. Due to our low margins,
we may not be able to honour any large price increases imposed by our
distributors.
Saving The Cart
If you don't wish to proceed through the checkout, our store allows
you to save the current shopping cart for later. Use the Save button when
viewing the cart. The cart is stored in your account and if you wish
to proceed, simply click on the order number of the saved cart to proceed
through checkout.
Short List a Product
You can save a product of interest for later review in the Short List.
When viewing a product, click on ShortList in the Store Options beside the
product description. This will add the product to your shortlist which
can be viewed by clicking ShortList on the main Menu bar.
5 Year Account History
For your convenience, your previous order details and invoices are
stored for up to 5 years.
Sign In
to your account to view.
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Order Acceptance
Order Confirmation
Receipt of an order confirmation or quotation may not constitute
the acceptance of such, nor does it constitute confirmation of our
offer to sell. BetterIT Australia reserves the right at any time
after receipt of your order to accept or decline your order for
any reason. We are a buying service offering you access to stock
held by distributors at heavily discounted pricing, stock, pricing
and availability is out of our control.
Ownership Of Stock
Title of goods transfers to the customer only after goods are fully paid for and shipped.
Dispute Handling - We Want Happy Customers
Each issue is approached with an open mind and we look at all
options to resolve problems in a timely manner. While we abide by
the NSW Fair Trading laws, we strive to settle matters internally
first to save both parties time and money. All disputes shall
be subject to the laws of New South Wales, under the
non-exclusive jurisdiction of the courts of New South Wales.
Liability - Making an Informed Choice
The products and/or services provided by any company or individual
which you may access from the BetterIT Web site are out of the
control of BetterIT Australia. You acknowledge that any reliance
upon any advice, opinion, recommendation, statement or other
information displayed or distributed through the BetterIT Web site
is at your sole risk. It is your responsibility to ensure
compatibility.
Prior to purchasing any products or services described on the
BetterIT Web site, you are advised to verify pricing, product quality
and other information necessary to make an informed purchase.
Neither BetterIT nor any of its affiliates shall have any liability
arising from your purchases of products or services based upon the
information provided on the BetterIT Web site.
Although BetterIT and its affiliates have attempted to provide
accurate information to you, BetterIT and its affiliates assume
no responsibility for any errors, inaccuracies, omissions, delays
or other defects in any of the information provided.
BetterIT Australia will not be held liable to the Customer, or to
any other person whomsoever, for any loss or damage whatsoever or
howsoever caused arising directly or indirectly in connection with
Products, other than expressly imposed by law in terms of which it
is not possible to limit or exclude liability. BetterIT expressly
excludes liability for consequential loss or damage including but
not limited to loss of profit, business, data, revenue, goodwill
or anticipated savings.
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Purchase Orders And Accounts
Tax Invoices
A Tax Invoice is available for printing when you
Sign In
to your account. We send only the packing slip with orders.
Accounts And Credit
Please note that credit accounts are strictly only available to Government Departments, Schools, and Univerities.
We are unable to provide credit to smaller private organisations.
Sending An Official Purchase Order
Where possible, please enter your order online, then generate an official purchase order (PO) to send to us for verification.
This ensures pricing is correct on your PO and available stock can be validated.
You may send you official PO by mail, fax, or email (orders@betterit.com.au)
If you are not a Government Department, School, or Univerity, please enter your order online.
If your system requires an email address to send a copy of your internal PO, please use po.copy@betterit.com.au
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Invoices
Tax Invoices
A Tax Invoice is available for printing when you
Sign In
to your account. We don't send invoices with any orders which is great for gifts.
GST Registered
Our ABN is GST Registered which allows us to issue VALID tax invoices.
5 Year Account History
For your convenience, your previous order details and invoices are
stored for up to 5 years.
Sign In
to your account to view.
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We Appreciate Your Input
Suggestions
We are here to serve YOU. We greatly appreciate any feedback
to help us improve our service.
Negative Feedback
We try our best to provide you with
rock bottom prices, fast delivery, and the best service,
but we do acknowledge that things do not always go right 100%
of the time. Please let us know if you are dissatisfied so we can
improve in order to serve you better. Please be aware that the
supply chain involved is very large and complex and we are not able
to control the parts of it we may like to. We are also bound by
restrictions imposed by manufacturers and distributors just like
any busineses of this type.
Website Errors & Corrections
Please include a link to the page and as much information as posisble. Thank you in advance.
Thank you.
Not Heard Back From us?
Please check you spam email folder, email us again, or use another
contact method if you think your email may have been classified as spam.
We may also update your order comments if we can not contact you,
please check the order in your account on our website.
We value our customers, and always reply to any communications received.
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